Question 1

Where is Novo operating at?

Accepted Answer

We currently have two outlets up and running! Visit us in store to get some yummy açai at the perfect consistency!   The Bedok Marketplace (Simpang Bedok): Address: 348 Bedok Road, #02-09 (Level 2), (S)469560   New Tech Park (Lorong Chuan): Address: 151 Lorong Chuan, #01-21, (S)556741

Question 2

Operating Hours

Accepted Answer

Bedok Marketplace Outlet: Tuesday - Sunday (6 days a week)
1130 - 2200 (last order: 2145) Public holiday (P.H), eve of P.H hours: check our Instagram for the latest updates Last order eligible for self pickup: 2200    Open Everyday 1030 - 2130 (last order: 2100) Public holiday (P.H), eve of P.H hours: check our Instagram for the latest updates Last order eligible for self pickup: 2100

Question 3

Are you open during holidays / public holidays?

Accepted Answer

Usually - yes! However, do head on over to our Instagram to get the latest updates when it comes to these special days.

Question 4

What are the payment methods accepted in store?

Accepted Answer

Bedok Marketplace Outlet: Cash, PayLah, PayNow, GooglePay, FavePay    Cash, PayLah, PayNow, GooglePay

Question 5

Will you have a loyalty program?

Accepted Answer

We are in the midst of rolling our loyalty program out! Keep your eyes peeled, and follow our Instagram for the latest updates!

Question 6

What delivery platforms are you on?

Accepted Answer

Grabfood, FoodPanda, and Deliveroo.   Online delivery is based on a case-by-case basis. Do reach out via our site/IG DM if your delivery area is out of the delivery zones of these three delivery platforms! We will try our best to send #NOVO to you!

Question 7

How are delivery rates charged?

Accepted Answer

If ordered via food delivery platforms, shipping rates are calculated by GrabFood/FoodPanda/Deliveroo respectively.   For our in-house delivery system, rates are as follows: $45 and below : $8 Delivery Fee $46 - $75 : $4 Delivery Fee >$75: Free Delivery

Question 8

What if I missed my delivery/my delivery is spilt?

Accepted Answer

Unfortunately, we are unable to offer a refund/reschedule of orders. Please send an inquiry to GrabFood/FoodPanda/Deliveroo customer service support directly, and contact us via IG dm/email if you require any further assistance.   For deliveries made via our in-house delivery system, we will take utmost care in ensuring that your açai cups are packaged properly! However, in unfortunate circumstances, Novo Acai & Granola are not liable for any spillage occured.

Question 9

Do you do events, or accept corporate/bulk orders?"

Accepted Answer

Of course! We have done multiple events thus far and you can contact us via IG direct message (DM) or email us to jump aboard the collaboration train!    IG: @novoacaigranola Email: enquiriesnovo@gmail.com

Question 10

Do I put the açai cup in the FREEZER or FRIDGE if I do not consume it immediately?

Accepted Answer

Freezer - ALWAYS! Treat our açai like ice cream or sorbet, and always store it in the freezer! Once the açai melts, it will not freeze back to it's creamy consistency. As such, Novo hopes to see our #novofam in person instead of on delivery platforms, so as to serve our #novofam the best we can!

Question 11

Dietary Considerations

Accepted Answer

Our açai is: - Diary-free - Gluten-free - Vegan-friendly Those on pescatarian or vegetarian diet can enjoy our açai as well. ​ However, not all of our açai cups built are vegan-friendly as it might contain honey in the granola, or use honey as the sauce. To customize a vegan-friendly açai cup, let our staff know and we will be more than happy to advice accordingly!

Question 12

How long can the açai cup last?

Accepted Answer

Our organic açai blend is preservatives-free, topped with fresh fruits, and only prepared upon order. As such, we recommend for the cups to be consumed asap, either within the same day, or the next day (if kept frozen)!

Question 13

How long can the açai pints last?

Accepted Answer

Since our organic açai blend is preservatives-free, we recommend to consume the pint within 2 weeks!
If frozen all the way, it can last up to 1 month.

Question 14

Is your açai halal-certified?

Accepted Answer

Yes, our açai is halal-certified. ​ Novo as a whole is not halal-certified due to the strict regulatory requirements. However, we do not deal with pork-related products or alcohol in the store!

Question 15

I'm allergic to granola/nuts! Can you not put it in during the assembly of the açai cups?

Accepted Answer

Definitely! Let our staff know when ordering in store, or write a note to us when ordering through delivery platforms. We will take extra note of your allergy and exclude both granola accordingly.

Question 16

How long can the granola last?

Accepted Answer

Baked fresh and in small batches, our granola can be kept up to 2 weeks if stored in an airtight container. However, we advice our #novofam to consume it asap, to get the best taste and flavour.

Question 17

What is the difference between the 2 flavours?

Accepted Answer

(1) Gula Melaka Fruits & Nuts Baked with raisins, almond flakes, sunflower seeds, this is for those who have a savory palate. ​ (2) Brown Sugar Lotus Baked with raisins, sunflower seeds, rice krispies and caramelized lotus biscuit, this satisfies those with a sweet tooth.

Question 18

Can I choose my sugar level?

Accepted Answer

We do not add any additional sugar to any of our smoothies, and hence there is no option to customize the sugar level of each drink.

Question 19

Do you sell your sauces?

Accepted Answer

Yes! We sell our special-blend almond butter and our cookie butter in one-size jars.​   Prices: (1) Special-Blend Almond Butter: $8.90 (2) Cookie Butter: $7.90   More Details: Our Special Blend Almond Butter is only made up of almonds and coconut oil. It is preservatives-free and sugar-free! Separation of oil and nut is natural, simply stir the sauce lightly to mix them together again.

Question 20

Can I request for no sauce if I am allergic to it? (e.g.) allergic to peanut butter

Accepted Answer

Of course, let our staff know when ordering in store, or write a note to us when ordering through delivery platforms. We will take extra note of your allergy and not put the sauce in!

Question 21

Are you guys hiring?

Accepted Answer

We welcome anyone onboard the #NOVOTEAM. Drop us a DM via IG or send us an email and we will follow up accordingly!

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