Our Store
Where is Novo operating at?
We currently have two outlets up and running! Visit us in store to get some yummy açai at the perfect consistency!
The Bedok Marketplace (Simpang Bedok):
Address: 348 Bedok Road, #02-09 (Level 2), (S)469560
New Tech Park (Lorong Chuan):
Address: 151 Lorong Chuan, #01-21, (S)556741
Operating Hours
Bedok Marketplace Outlet:
Tuesday - Sunday (6 days a week)
1130 - 2200 (last order: 2145)
Public holiday (P.H), eve of P.H hours: check our Instagram for the latest updates
Last order eligible for self pickup: 2200
New Tech Park Outlet:
Open Everyday
1030 - 2130 (last order: 2100)
Public holiday (P.H), eve of P.H hours: check our Instagram for the latest updates
Last order eligible for self pickup: 2100
Are you open during holidays / public holidays?
Usually - yes! However, do head on over to our Instagram to get the latest updates when it comes to these special days.
What are the payment methods accepted in store?
Bedok Marketplace Outlet:
Cash, PayLah, PayNow, GooglePay, FavePay
New Tech Park Outlet:
Cash, PayLah, PayNow, GooglePay
Will you have a loyalty program?
We are in the midst of rolling our loyalty program out!
Keep your eyes peeled, and follow our Instagram for the latest updates!
Delivery
What delivery platforms are you on?
Grabfood, FoodPanda, and Deliveroo.
Online delivery is based on a case-by-case basis. Do reach out via our site/IG DM if your delivery area is out of the delivery zones of these three delivery platforms! We will try our best to send #NOVO to you!
How are delivery rates charged?
If ordered via food delivery platforms, shipping rates are calculated by GrabFood/FoodPanda/Deliveroo respectively.
For our in-house delivery system, rates are as follows:
$45 and below : $8 Delivery Fee
$46 - $75 : $4 Delivery Fee
>$75: Free Delivery
What if I missed my delivery/my delivery is spilt?
Unfortunately, we are unable to offer a refund/reschedule of orders.
Please send an inquiry to GrabFood/FoodPanda/Deliveroo customer service support directly, and contact us via IG dm/email if you require any further assistance.
For deliveries made via our in-house delivery system, we will take utmost care in ensuring that your açai cups are packaged properly! However, in unfortunate circumstances, Novo Acai & Granola are not liable for any spillage occured.
Corporate / Bulk / Event Orders
Do you do events, or accept corporate/bulk orders?
Of course! We have done multiple events thus far and you can contact us via IG direct message (DM) or email us to jump aboard the collaboration train!
IG: @novoacaigranola
Email: enquiriesnovo@gmail.com
Novo's Açai
Do I put the açai cup in the FREEZER or FRIDGE if I do not consume it immediately?
Freezer - ALWAYS!
Treat our açai like ice cream or sorbet, and always store it in the freezer!
Once the açai melts, it will not freeze back to it's creamy consistency.
As such, Novo hopes to see our #novofam in person instead of on delivery platforms, so as to serve our #novofam the best we can!
Dietary Considerations
Our açai is:
- Diary-free
- Gluten-free
- Vegan-friendly
Those on pescatarian or vegetarian diet can enjoy our açai as well.
However, not all of our açai cups built are vegan-friendly as it might contain honey in the granola, or use honey as the sauce. To customize a vegan-friendly açai cup, let our staff know and we will be more than happy to advice accordingly!
How long can the açai cup last?
Our organic açai blend is preservatives-free, topped with fresh fruits, and only prepared upon order. As such, we recommend for the cups to be consumed asap, either within the same day, or the next day (if kept frozen)!
How long can the açai pints last?
Since our organic açai blend is preservatives-free, we recommend to consume the pint within 2 weeks!
If frozen all the way, it can last up to 1 month.
Is your açai halal-certified?
Yes, our açai is halal-certified.
Novo as a whole is not halal-certified due to the strict regulatory requirements.
However, we do not deal with pork-related products or alcohol in the store!
I'm allergic to granola/nuts! Can you not put it in during the assembly of the açai cups?
Definitely! Let our staff know when ordering in store, or write a note to us when ordering through delivery platforms. We will take extra note of your allergy and exclude both granola accordingly.
Novo's Specialty Granola
How long can the granola last?
Baked fresh and in small batches, our granola can be kept up to 2 weeks if stored in an airtight container. However, we advice our #novofam to consume it asap, to get the best taste and flavour.
What is the difference between the 2 flavours?
(1) Gula Melaka Fruits & Nuts
Baked with raisins, almond flakes, sunflower seeds, this is for those who have a savory palate.
(2) Brown Sugar Lotus
Baked with raisins, sunflower seeds, rice krispies and caramelized lotus biscuit, this satisfies those with a sweet tooth.
Novo's Smoothies
Can I choose my sugar level?
We do not add any additional sugar to any of our smoothies, and hence there is no option to customize the sugar level of each drink.
Novo's Sauces
Do you sell your sauces?
Yes! We sell our special-blend almond butter and our cookie butter in one-size jars.
Prices:
(1) Special-Blend Almond Butter: $8.90
(2) Cookie Butter: $7.90
More Details:
Our Special Blend Almond Butter is only made up of almonds and coconut oil. It is preservatives-free and sugar-free! Separation of oil and nut is natural, simply stir the sauce lightly to mix them together again.
Can I request for no sauce if I am allergic to it? (e.g.) allergic to peanut butter
Of course, let our staff know when ordering in store, or write a note to us when ordering through delivery platforms. We will take extra note of your allergy and not put the sauce in!
Hiring
Are you guys hiring?
We welcome anyone onboard the #NOVOTEAM. Drop us a DM via IG or send us an email and we will follow up accordingly!
